Remote Assist
With Lathem Remote Assist, customers can allow technical support representatives to view their Lathem software screens and help them navigate through the software via the Internet. It's like having a support representative in the same room. We can frequently solve problems faster and reduce your time investment.
Here's how it works:
Step 1: A Lathem support representative will provide you with our Web portal URL where you will download a small application to your desktop to enable sharing. This application will generate a unique ID and Password that you will share with the support agent.
With your permission the Lathem support representative will begin a remote-assist session with you. You remain in full-control of the session. You can disconnect at any time and see exactly what the tech support representative is doing at all times.
Step 2: Our support representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
- Remote Diagnostics
- Remote Viewing/Control
- File Transfer
- Reboot/Reconnect
Step 3: At the end of the temporary session, you can immediately provide input on the support experience, enabling us to address session metrics and maintain a high standard of customer satisfaction and loyalty.
Please click on the image below to download the remote client software:
